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Head of Sales Performance and Customer Satisfaction në balkans.io.

Vendndodhja: Prishtinë, Distrikti i Prishtinës, Kosovë.

Përgjegjësitë Kryesore:

• Drejtimi i strategjive për përmirësimin e performancës së shitjeve.
• Implementimi i masave për të rritur kënaqësinë e klientëve.

Aftësi Kryesore:

• Menaxhim i shitjeve dhe marrëdhënieve me klientët.
• Planifikim strategjik për arritjen e objektivave të biznesit.
• Analizë e thelluar e të dhënave për optimizimin e proceseve.

Vizioni: Përmirësimi i vazhdueshëm i proceseve të shitjeve dhe krijimi i përvojës së jashtëzakonshme për klientët e balkans.io.

Donjeta Pllana is a dynamic professional transitioning from Digital PR and Marketing to Project Management, leveraging her expertise in communication, data research, and campaign execution. 

Currently a Junior Project Manager at Mikkena Global J.S.C, she is gaining hands-on experience in project coordination and strategic execution.

Previously, Donjeta excelled in Digital PR, serving as Head of Digital PR and User Journey Researcher at dua.com, where she optimized user experiences, conducted competitive analysis, and enhanced brand visibility. As a Digital PR Executive at Erudera, she led data-driven storytelling campaigns, securing international media coverage—including Forbes, The Irish Times, Express UK, and MSN.

With a Bachelor’s degree in International Sales & Marketing from International Business College Mitrovica and certifications in Agile & Predictive Project Management (PMI), she combines marketing acumen with structured project management skills.

Key Expertise:

• Project Management & Coordination
• Digital PR & Marketing Strategy
• Competitive & Data Research
• Brand Positioning & Media Relations
• Agile & Predictive Methodologies

Elira Nikqi is an Office Assistant at Mikkena Global J.S.C. 

In addition to her role at Mikkena, she has been working as a freelance Voice Over Artist. 

Elira pursued a Bachelor of Education (BEd) at the University of Prishtina.

Current Role: General Manager at Pro Real Estate

Company Description: Pro Real Estate specializes in real estate development and management, working in Kosovo and Switzerland.

Expertise: Human Resource Management, Business Strategy, Project Management, Financial Analysis, Real Estate Development

Education:

• Master of Business Administration (MBA), Arizona State University, Suma Cum Laude
• Master’s Degree in Management and Information Technology, AAB College, Grade: 9.3 

Previous Jobs:

• Professional Consultant at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH: Worked on assessing and improving the IT system for the disbursement of public funds for rural development in Kosovo.
• Business Unit Manager / Scrum Product Owner at evroTarget LLC / evroenergie LLC: Managed renewable energy research projects and software development teams.
• HR and Quality Manager at Raiffeisen Bank Kosova: Focused on continuous improvement of customer service, human resource management, and financial reporting.

Current Role: Project Manager at Valicon – A market research company specializing in data-driven insights and analytics.

Previous Role: Project Manager at Pyper LLC – A company focused on providing business solutions and improving client satisfaction.

Expertise: Project management, team collaboration, data analysis, and market research.

Education: Master’s in Linguistics and Bachelor’s in English Language and Literature from University of Prishtina.

Current Role: Business Development Manager at Kosmonte Foods LLC.

Previous Role: Brand Manager at Meridian Corporation LLC.

Company Overview: Kosmonte Foods specializes in food distribution, offering a wide range of products across retail and wholesale markets.

Expertise: Leadership, organizational development, project management, brand strategy, and strategic planning. Experienced in working with Fast-Moving Consumer Goods (FMCG) and Food and Beverage (F&B) industries, as well as pharmaceuticals, electronics, and retail. Skilled in IBM SPSS and multicultural communication.

Education: Holds an LLB in Law and an LLM in Criminal Law from the University of Prishtina.

Current Role: Project Manager at Hello – Talk. Chat. Meet. 

Previous Roles: Social Media Marketing Manager at Hello – Talk. Chat. Meet. ; Administration and Finance Officer at NGO C.A.R.D. 

Company Overview: Hello – Talk. Chat. Meet. focuses on mobile app development, offering innovative solutions for seamless communication and social interaction.

Expertise: Project management, risk management, team coordination, and strategic planning. Skilled in digital marketing, administration, and finance. Experienced in overseeing technical projects and ensuring their successful execution.

Education: MBA from the American College of Thessaloniki and BA in Economics from the University of Prishtina.

Studies at Universiteti i Prishtinës, Fakulteti i Filologjisë, Dega: Gazetari

Chief Technology Officer at ELECTRA L.L.C
Pristina, Kosovo | 500+ connections

• Current Role: Chief Technology Officer at ELECTRA L.L.C, overseeing energy projects in Kosovo
• Project Experience: 
  • Led the 32.5 MW Wind Park KITKA and 6 MW Solar Plant Gjakova projects
  • Designed and implemented construction lines and switchgear for various Hydro Power Plants in Kosovo (e.g., Orqusha, Lepenci 3, Vica)
  • Commissioned protection systems for Switchgear 35 kV in several hydro and wind power projects
• Specialties:
  • Electrical engineering and project management for energy infrastructure
  • Commissioning and protection of electrical systems (Schneider Electric, ABB)
  • Managing high-voltage transmission and distribution networks
• Notable Achievement: Certified ABB Value Provider for UniSec, highlighting commitment to quality and innovation in energy systems

 Procurement Manager at AGS Corporation 

• Current Role: Procurement Manager at AGS Corporation 
• Education: University of Prishtina
• Location: Pristina, District of Pristina, Kosovo
• Skills and Interests: Strong belief in the power of hard work, always seeking to learn and improve skills.
• Activity on LinkedIn: Engages with posts, congratulating peers and colleagues on their achievements.
• Mutual Connections: Has 40+ mutual connections, including Micky Haxhiislami and Suela Tuci.

About AGS Corporation:
AGS Corporation is a global company specializing in logistics, supply chain solutions, and procurement services. The company provides end-to-end solutions that help businesses streamline their operations, from sourcing and procurement to distribution and delivery. AGS Corporation focuses on delivering efficient and cost-effective services, serving a diverse range of industries and ensuring reliable supply chain management.